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Questions, answered honestly
Everything travellers ask us about UAE visas — no jargon, no promises we can't keep.
General
No. Dubai Visa Portal is an independent visa assistance service based in Dubai. We help you prepare and file your application correctly — but final visa decisions always rest with the UAE immigration authorities.
You message us on WhatsApp, we check your documents, prepare your application with you, and keep you updated until it's done. Everything happens online — no office visit needed.
No office visit is needed. Documents are shared as photos or scans over WhatsApp, and we guide you through each step remotely. Our Business Bay office is open Monday – Friday 9 AM – 6 PM and Saturday 10 AM – 5 PM if you would rather meet in person.
We assist travellers of most nationalities. For a small number of nationalities, we ask you to verify requirements with us on WhatsApp before starting — we'll tell you honestly if we can help.
Visa types & eligibility
It depends on your plans. A 30-day visa suits most holidays; a 60-day visa suits longer family visits or slow travel. Tell us your itinerary on WhatsApp and we'll recommend the simplest fit.
Single entry lets you enter the UAE once; multiple entry lets you come and go during the visa's validity — useful if your trip includes nearby countries.
A short-stay visa for travellers passing through the UAE — available in 48-hour and 96-hour versions. It's designed to turn a layover into a brief visit, not a full holiday.
Extension rules change from time to time and depend on your visa type. Message us with your current visa details and we'll check what's currently possible.
Documents
Usually: a passport valid for at least 6 months, a recent passport-style photo, a flight booking, and a hotel reservation. We'll confirm the exact list for your case before you start.
No. Clear photos or scans are enough for the application process. Never send originals unless we specifically arrange a secure collection — and we'll always explain why first.
Recent, facing forward, plain light background, no sunglasses or headwear (except for religious reasons). Send us the photo first — we check it before it's used.
Often, yes — many applications need 6+ months of validity beyond your travel dates. Send us a photo of your passport page and we'll tell you honestly whether to renew first.
Pricing & payment
It depends on the visa type and entry option. The prices you see on this site include all fees — no hidden charges. Your total is always confirmed with you personally on WhatsApp before anything is charged.
After we've checked your documents and confirmed the real total with you — never before. There are no surprise charges mid-process.
No. The total we confirm with you is the total you pay us. If the immigration system shows any separate official charges on your file, we tell you about them upfront.
Because final decisions rest with the immigration authorities, we'll always explain the refund position for your specific case before you pay anything. Ask us directly — you'll get a straight answer.
After you apply
Your helper messages you on WhatsApp at each stage — documents received, checked, filed, and decided. You can also ask anytime; that's what we're here for.
On the Track Application page, enter your reference to prepare a status request — your live updates come from your helper on WhatsApp.
Refusals are decided by the immigration authorities, not by us — and no honest service can guarantee approval. If it happens, we'll explain what we know, advise on next steps, and discuss the fee position fairly.
Once issued, your e-visa is shared with you digitally — usually as a PDF over WhatsApp and email. Keep a copy on your phone and a printed one for travel.